Your best interests are the priority of everyone who works with us
You can expect to be treated how we’d expect to be treated ourselves – with compassion, with respect and receiving the reassurance that we’re acting diligently and professionally on your behalf. Our experience means we take nothing for granted and we’ll take as long as is needed to listen to what you would like.
Throughout, you’ll be guided by experienced funeral directors and arrangers with the empathy to understand your situation. They’ll work hard in the background before, during and after the funeral to create a positive memory for the life being celebrated. You can rely on our discreet presence at all times – quietly making sure everything progresses smoothly but always on hand for anything you might need.
Meet the team:
Gillian has worked in the funeral business for 13 years, previously working for Dignity. She has an NAFD certificate in funeral arranging and administration and has been part of the team since July 2010. Gillian also has extensive experience around end of life planning and pre-paid funeral plans, an essential requirement now for any progressive funeral director.
Jane started working as a Funeral Arranger then Mortician & Embalmer in Sheffield 2001, after her three Daughters had grown up. She worked at the same Funeral Directors for 6 years.
She moved to Bexhill-on-Sea in July 2007, her husband was diagnosed as terminally ill and sadly died in 2010.
Jane began working at Douglas Mercer & Son Funeral Directors in May 2012 then moved to Banfield & Pomphrey and after 6 years she’s back at Douglas Mercer & Son.
She says “I find my job very rewarding by way of helping bereaved families and friends, making sure that the funeral service is as individual as their loved one.
Many people who have to use a Funeral Directors usually find the idea daunting and I can empathise with them.
But I can assure you that I will make you feel welcome and guide you through what is probably one of the most difficult times in your life.”
Nick has worked in the funeral industry for over 10 years.
He moved from London to St. Leonards-on-Sea in 2000 and says he loves living in the community.
Nick has six children and two grandchildren and likes nothing more than spending time with them.
Eldi joined Douglas Mercer & Son Funeral Directors in January 2018 as a part-time funeral arranger. She had previously managed two of her own retail businesses and brings over 30 years of experience in the customer service industry.
She comes from a family who owned their own funeral home in British Columbia, Canada and was encouraged over the years to join the industry, which she is happy to have finally have done.